All Systems Operational

Uptime over the past 90 days. View historical uptime.
Overall System Status Americas Operational
90 days ago
100.0 % uptime
Today
Overall System Status EU Operational
90 days ago
99.99 % uptime
Today
Real-time Analytics Operational
Communications Operational
CoBrowsing Operational
Glia Virtual Assistant (GVA) Operational
AWS ec2-us-east-1 Operational
AWS ec2-eu-west-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

US Hosting Infrastructure Upgrade Apr 13, 2025 06:00-10:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Mar 25, 2025 - 20:55 UTC

US Failover training Apr 20, 2025 05:00-07:00 UTC

We are testing our failover procedures. Only US clients are affected.
Posted on Apr 03, 2025 - 16:04 UTC
System Metrics Month Week Day
Pubsub Response
Fetching
Pubsub Response EU
Fetching
API Response US
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API Response EU
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Apr 6, 2025

No incidents reported today.

Apr 5, 2025

No incidents reported.

Apr 4, 2025

No incidents reported.

Apr 3, 2025

No incidents reported.

Apr 2, 2025

No incidents reported.

Apr 1, 2025

No incidents reported.

Mar 31, 2025
Phone Service Provider reporting service disruption affecting Glia
Resolved - This incident has been resolved.
Mar 31, 16:49 UTC
Monitoring - A fix has been implemented by our telephony provider and we are monitoring the results.
Mar 31, 16:43 UTC
Update - We are actively working with our telephony infrastructure provider to investigate and resolve the current service disruption.

Our engineering teams are in close communication with the provider’s technical teams to expedite resolution. We will provide updates as soon as we have more information.
Mar 31, 16:29 UTC
Update - Our Phone Service Provider has reported service disruption affecting a small number of phone engagements.

We are communicating and monitoring closely the incident and the developments to fix it.
Mar 31, 15:45 UTC
Identified - Our Phone Service Provider has reported service disruption affecting a small number of phone engagements.

We are communicating and monitoring closely the incident and the developments to fix it.
Mar 31, 15:33 UTC
Mar 30, 2025
US Hosting Infrastructure Upgrade
Completed - The scheduled maintenance has been completed.
Mar 30, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 06:00 UTC
Scheduled - We will be performing upgrades and preventative maintenance on Glia hosting infrastructure. GVA users may experience brief disruptions during the process.
Mar 17, 20:21 UTC
Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

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