All Systems Operational

Uptime over the past 90 days. View historical uptime.
Overall System Status Americas Operational
90 days ago
100.0 % uptime
Today
Overall System Status EU Operational
90 days ago
100.0 % uptime
Today
Real-time Analytics Operational
Communications Operational
CoBrowsing Operational
Glia Virtual Assistant (GVA) Operational
AWS ec2-us-east-1 Operational
AWS ec2-eu-west-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Pubsub Response
Fetching
Pubsub Response EU
Fetching
API Response US
Fetching
API Response EU
Fetching
Dec 11, 2025
Partial degradation of outbound calls
Resolved - The root cause has been identified and all engagements are fully functional.
Dec 11, 15:30 UTC
Update - We continue to investigate. The impact is minimal, causing a few engagements that need to be ended by the visitor.
Dec 11, 15:08 UTC
Investigating - We are investigating a small number of transferred engagements that do not end for the visitor once the operator has ended them.
Dec 11, 13:47 UTC
Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025
US Hosting Infrastructure Upgrade
Completed - The scheduled maintenance has been completed.
Dec 7, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 08:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 25, 00:18 UTC
Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025
Elevated number of errors affecting a small number of Phone GVA interactions
Resolved - The incident has been resolved, our telemetry shows that all features continue to be fully functional.
Dec 3, 16:55 UTC
Monitoring - There was an elevated number of errors affecting a small number of Phone GVA interactions. The operations team has taken actions to address these issues, and our telemetry shows that all phone GVA interactions are now working as expected. We are continuing to monitor the issue.
Dec 3, 16:49 UTC
Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage