Glia Status

All Systems Operational

Overall System Status Operational

Real-time Analytics Operational

Communications Operational

CoBrowsing Operational

AWS ec2-us-east-1 Operational

AWS ec2-eu-west-1 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API Response US

Fetching

Pubsub Response

Fetching

Pubsub Response EU

Fetching

API Response EU

Fetching

Past Incidents

Jul 26, 2021

No incidents reported today.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

Operators are unable to Engage with Visitors

Resolved - All Glia systems are fully functional
Jul 16, 21:54 UTC

Update - We are continuing to monitor for any further issues.
Jul 16, 21:49 UTC

Monitoring - A fix has been implemented. We continue to monitoring the system
Jul 16, 21:49 UTC

Identified - Some customers are seeing engagements not connecting and visitors unable to enqueue. We’re aware of the issue and are working on it urgently.

Please know our teams are working hard to get everything up and running, and we will update as we have new information or within the next 60 mins.
Jul 16, 21:24 UTC

Jul 15, 2021

No incidents reported.

Jul 14, 2021

No incidents reported.

Jul 13, 2021

No incidents reported.

Jul 12, 2021

No incidents reported.