All Systems Operational
Overall System Status Operational
Real-time Analytics Operational
Communications Operational
CoBrowsing Operational
AWS ec2-us-east-1 Operational
AWS ec2-eu-west-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Api Response Time
Fetching
Past Incidents
Jan 27, 2021

No incidents reported today.

Jan 26, 2021

No incidents reported.

Jan 25, 2021

No incidents reported.

Jan 24, 2021

No incidents reported.

Jan 23, 2021

No incidents reported.

Jan 22, 2021

No incidents reported.

Jan 21, 2021
Resolved - This incident has been resolved.
Jan 21, 21:40 UTC
Update - All systems are back up and fully operational.
Our team continues monitoring the system.
Jan 21, 21:34 UTC
Monitoring - Currently Operators are able to engage visitors who are online.
Some non-engaged visitors are being throttled as we monitor the system
Jan 21, 21:31 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 21, 21:28 UTC
Investigating - Some customers are seeing engagements not connecting and visitors unable to enqueue. We’re aware of the issue and are working on it urgently.

Please know our teams are working hard to get everything up and running, and we will update as we have new information.
Jan 21, 21:14 UTC
Jan 20, 2021

No incidents reported.

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.