All Systems Operational
Overall System Status Operational
90 days ago
100.0 % uptime
Today
Real-time Analytics Operational
Communications Operational
CoBrowsing Operational
Glia Virtual Assistant (GVA) Operational
AWS ec2-us-east-1 Operational
AWS ec2-eu-west-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
US Hosting Infrastructure Upgrade Oct 8, 2023 06:00-10:00 UTC
We will be performing upgrades and preventative maintenance on Glia hosting infrastructure. GVA users may experience brief disruptions during the process.
Posted on Sep 26, 2023 - 17:49 UTC
API Response US
Fetching
Pubsub Response
Fetching
Pubsub Response EU
Fetching
API Response EU
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Past Incidents
Sep 28, 2023

No incidents reported today.

Sep 27, 2023
Resolved - This incident has been resolved.
Sep 27, 15:04 UTC
Monitoring - Our operations team has identified the issue and are monitoring the system.
Engagements are working as expected in all channels

Sep 27, 14:51 UTC
Identified - Some customers are seeing engagements not connecting and visitors unable to enqueue. We’re aware of the issue and are working on it urgently.

Please know our teams are working hard to get everything up and running, and we will update as we have new information or within the next 60 mins.

Sep 27, 14:47 UTC
Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.