All Systems Operational
Overall System Status Operational
Real-time Analytics Operational
Communications Operational
CoBrowsing Operational
AWS ec2-us-west-1 Operational
AWS ec2-us-west-2 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Api Response Time
Fetching
Past Incidents
Jul 19, 2019

No incidents reported today.

Jul 18, 2019

No incidents reported.

Jul 17, 2019
Resolved - The issue was caused by temporary service disruptions from our Phone Service Provider and has now been resolved.
Jul 17, 20:00 UTC
Investigating - Our monitoring has detected disruptions in service for phone communication. This affects outbound calls made by Operators as well as incoming phone calls from Visitors. We are investigating the issue.
Jul 17, 19:35 UTC
Jul 16, 2019

No incidents reported.

Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019
Resolved - This incident has been resolved.
Jul 12, 15:03 UTC
Monitoring - A fix has been deployed in all our environments. Agents using Chrome version 65 are able to login into the platform.
Jul 12, 15:02 UTC
Update - Agents who are using a Chrome version 65 or below are not able to login into the platform. Our team has identified the issue and is currently working on a fix.
Jul 12, 13:36 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 12, 13:35 UTC
Jul 11, 2019

No incidents reported.

Jul 10, 2019

No incidents reported.

Jul 9, 2019

No incidents reported.

Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

Jul 5, 2019

No incidents reported.