Glia Status

All Systems Operational

Overall System Status Operational

Real-time Analytics Operational

Communications Operational

CoBrowsing Operational

AWS ec2-us-east-1 Operational

AWS ec2-eu-west-1 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

EU Failover training Jun 20, 04:00-06:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jun 4, 13:35 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jun 4, 13:30 UTC

Scheduled - We are testing our failover procedures. Only EU clients are affected.
Jun 4, 13:15 UTC

System Metrics Month Week Day

API Response US

Fetching

Pubsub Response

Fetching

Pubsub Response EU

Fetching

API Response EU

Fetching

Past Incidents

Jun 14, 2021

No incidents reported today.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

Some Visitors are not able to enqueue

Resolved - This incident has been resolved.
Jun 11, 16:28 UTC

Monitoring - A fixed has been applied. Visitors are able to enqueue an engage with Operators.
Jun 11, 16:22 UTC

Identified - We have identified the issue. The Operations team is working on a applying a fix.
Jun 11, 16:17 UTC

Investigating - Some customers are seeing Visitors not being able to enqueue. We’re aware of the issue and are working on it urgently.

Please know our teams are working hard to get everything up and running, and we will update as we have new information or within the next 60 mins.
Jun 11, 16:06 UTC

Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.

Jun 3, 2021

No incidents reported.

Jun 2, 2021

No incidents reported.

Jun 1, 2021

No incidents reported.

May 31, 2021

No incidents reported.