All Systems Operational
Uptime over the past 90 days. View historical uptime.
Overall System Status Operational
90 days ago
99.99 % uptime
Today
Real-time Analytics Operational
Communications Operational
CoBrowsing Operational
Glia Virtual Assistant (GVA) Operational
AWS ec2-us-east-1 Operational
AWS ec2-eu-west-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Pubsub Response
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Pubsub Response EU
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API Response US
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API Response EU
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Past Incidents
Apr 27, 2024

No incidents reported today.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024
Telephony Service Provider reporting service disruption affecting Glia
Resolved - Our Telephony Service Provider has reported that service has been restored and Glia works as expected. Our telemetry shows that agents can interact with customers normally and service has been restored. We continue to communicate with our phone service provider to monitor further developments.
Apr 22, 15:48 UTC
Update - We continue to communicate with our Telephony Service Provider to monitor the incident closely and follow their developments to fix it.
Our telemetry shows signs of recovery with some intermittent failures.
Apr 22, 15:45 UTC
Monitoring - We continue to communicate with our Telephony Service Provider to monitor the incident closely and follow their developments to fix it.
Our telemetry shows an improvement and agents are able to communicate with customers.
Apr 22, 15:33 UTC
Update - We continue to be in constant communication with our Telephony Service Provider as they work on a fix for this issue
Apr 22, 14:55 UTC
Update - We continue to be in constant communication with our Telephony Service Provider as they work on a fix for this issue
Apr 22, 14:40 UTC
Identified - Our Telephony Service Provider has reported service disruption affecting phone engagements.

We are communicating and monitoring closely the incident and the developments to fix it.
Apr 22, 14:39 UTC
Apr 21, 2024
US Failover training
Completed - The scheduled maintenance has been completed.
Apr 21, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 05:00 UTC
Scheduled - We are testing our failover procedures. Only US clients are affected.
Apr 8, 09:17 UTC
Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024
Service disruption of Glia Platform affecting the ability to connect with customers
Resolved - The incident has been resolved, our telemetry and monitoring shows that all features are fully functional.
Apr 18, 13:35 UTC
Monitoring - We have implemented a fix and are monitoring the system as it recovers. We are continuing to monitor the issue.
Apr 18, 13:31 UTC
Investigating - We are currently investigating an issue affecting the performance of agents being able to connect with customers.

We are working to resolve this issue. We will share updated info here as soon as possible.
Apr 18, 13:12 UTC
Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

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