Glia Status

All Systems Operational

Overall System Status Operational

Real-time Analytics Operational

Communications Operational

CoBrowsing Operational

AWS ec2-us-west-1 Operational

AWS ec2-us-west-2 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Api Response Time

Fetching

Past Incidents

Jul 19, 2019

No incidents reported today.

Jul 18, 2019

No incidents reported.

Jul 17, 2019

Disruptions in service for phone communication

Resolved - The issue was caused by temporary service disruptions from our Phone Service Provider and has now been resolved.
Jul 17, 20:00 UTC

Investigating - Our monitoring has detected disruptions in service for phone communication. This affects outbound calls made by Operators as well as incoming phone calls from Visitors. We are investigating the issue.
Jul 17, 19:35 UTC

Jul 16, 2019

No incidents reported.

Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

Agents using Chrome 65 or below are unable to access the Operator Console.

Resolved - This incident has been resolved.
Jul 12, 15:03 UTC

Monitoring - A fix has been deployed in all our environments. Agents using Chrome version 65 are able to login into the platform.
Jul 12, 15:02 UTC

Update - Agents who are using a Chrome version 65 or below are not able to login into the platform. Our team has identified the issue and is currently working on a fix.
Jul 12, 13:36 UTC

Identified - The issue has been identified and a fix is being implemented.
Jul 12, 13:35 UTC

Jul 11, 2019

No incidents reported.

Jul 10, 2019

No incidents reported.

Jul 9, 2019

No incidents reported.

Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

Jul 5, 2019

No incidents reported.