Glia Status

All Systems Operational

Overall System Status Operational

Real-time Analytics Operational

Communications Operational

CoBrowsing Operational

AWS ec2-us-east-1 Operational

AWS ec2-eu-west-1 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Api Response Time

Fetching

Past Incidents

Jan 27, 2021

No incidents reported today.

Jan 26, 2021

No incidents reported.

Jan 25, 2021

No incidents reported.

Jan 24, 2021

No incidents reported.

Jan 23, 2021

No incidents reported.

Jan 22, 2021

No incidents reported.

Jan 21, 2021

Operators are unable to Engage with Visitors

Resolved - This incident has been resolved.
Jan 21, 21:40 UTC

Update - All systems are back up and fully operational.
Our team continues monitoring the system.
Jan 21, 21:34 UTC

Monitoring - Currently Operators are able to engage visitors who are online.
Some non-engaged visitors are being throttled as we monitor the system
Jan 21, 21:31 UTC

Identified - The issue has been identified and a fix is being implemented.
Jan 21, 21:28 UTC

Investigating - Some customers are seeing engagements not connecting and visitors unable to enqueue. We’re aware of the issue and are working on it urgently.

Please know our teams are working hard to get everything up and running, and we will update as we have new information.
Jan 21, 21:14 UTC

Jan 20, 2021

No incidents reported.

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.