All Systems Operational
Overall System Status Operational
Real-time Analytics Operational
Communications Operational
CoBrowsing Operational
AWS ec2-us-east-1 Operational
AWS ec2-eu-west-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
EU Failover training Jun 20, 04:00-06:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 4, 13:35 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 4, 13:30 UTC
Scheduled - We are testing our failover procedures. Only EU clients are affected.
Jun 4, 13:15 UTC
API Response US
Fetching
Pubsub Response
Fetching
Pubsub Response EU
Fetching
API Response EU
Fetching
Past Incidents
Jun 14, 2021

No incidents reported today.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021
Resolved - This incident has been resolved.
Jun 11, 16:28 UTC
Monitoring - A fixed has been applied. Visitors are able to enqueue an engage with Operators.
Jun 11, 16:22 UTC
Identified - We have identified the issue. The Operations team is working on a applying a fix.
Jun 11, 16:17 UTC
Investigating - Some customers are seeing Visitors not being able to enqueue. We’re aware of the issue and are working on it urgently.

Please know our teams are working hard to get everything up and running, and we will update as we have new information or within the next 60 mins.
Jun 11, 16:06 UTC
Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.

Jun 3, 2021

No incidents reported.

Jun 2, 2021

No incidents reported.

Jun 1, 2021

No incidents reported.

May 31, 2021

No incidents reported.