All Systems Operational
Uptime over the past 90 days. View historical uptime.
Overall System Status Operational
90 days ago
100.0 % uptime
Today
Real-time Analytics Operational
Communications Operational
CoBrowsing Operational
Glia Virtual Assistant (GVA) Operational
AWS ec2-us-east-1 Operational
AWS ec2-eu-west-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Pubsub Response
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Pubsub Response EU
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API Response US
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API Response EU
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Past Incidents
Dec 6, 2024

No incidents reported today.

Dec 5, 2024

No incidents reported.

Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024
Elevated latency on Engagement Explorer
Resolved - This incident has been resolved.
Nov 29, 19:58 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 29, 19:14 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 29, 16:45 UTC
Investigating - There is an increase in latency in engagements being displayed in the Engagement Explorer. Our operations team are actively working on resolving this issue.
Nov 29, 16:28 UTC
Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024

No incidents reported.

Nov 25, 2024

No incidents reported.

Nov 24, 2024
EU Failover training
Completed - The scheduled maintenance has been completed.
Nov 24, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 04:00 UTC
Scheduled - We are testing our failover procedures. Only EU clients are affected.
Oct 4, 16:27 UTC
Nov 23, 2024

No incidents reported.

Nov 22, 2024
Elevated latency on Engagement Explorer
Resolved - Our operations team has successfully identified and resolved the issue. We have implemented a comprehensive fix, and our telemetry shows all systems are functional and operational.
Nov 22, 23:24 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 22, 22:15 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 22, 22:07 UTC
Update - There is an increase in latency in engagements being displayed in the Engagement Explorer. Our operations team are actively working on resolving this issue.
Nov 22, 21:58 UTC
Investigating - We are currently investigating this issue.
Nov 22, 21:57 UTC
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