Glia Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Overall System Status Operational

90 days ago

100.0 % uptime

Today

Real-time Analytics Operational

Communications Operational

CoBrowsing Operational

Glia Virtual Assistant (GVA) Operational

AWS ec2-us-east-1 Operational

AWS ec2-eu-west-1 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

US Hosting Infrastructure Upgrade Oct 8, 2023 06:00-10:00 UTC

We will be performing upgrades and preventative maintenance on Glia hosting infrastructure. GVA users may experience brief disruptions during the process.
Posted on Sep 26, 2023 - 17:49 UTC

System Metrics Month Week Day

API Response US

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Pubsub Response

Fetching

Pubsub Response EU

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API Response EU

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Past Incidents

Sep 28, 2023

No incidents reported today.

Sep 27, 2023

Operators are unable to Engage with Visitors

Resolved - This incident has been resolved.
Sep 27, 15:04 UTC

Monitoring - Our operations team has identified the issue and are monitoring the system.
Engagements are working as expected in all channels
Sep 27, 14:51 UTC

Identified - Some customers are seeing engagements not connecting and visitors unable to enqueue. We’re aware of the issue and are working on it urgently.

Please know our teams are working hard to get everything up and running, and we will update as we have new information or within the next 60 mins.
Sep 27, 14:47 UTC

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.

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