Glia Status

All Systems Operational

Overall System Status Operational

Real-time Analytics Operational

Communications Operational

CoBrowsing Operational

AWS ec2-us-east-1 Operational

AWS ec2-eu-west-1 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

EU Failover training Dec 18, 2022 05:00-07:00 UTC

We are testing our failover procedures. Only EU clients are affected.
Posted on Dec 03, 2022 - 16:04 UTC

System Metrics Month Week Day

API Response US

Fetching

Pubsub Response

Fetching

Pubsub Response EU

Fetching

API Response EU

Fetching

Past Incidents

Dec 8, 2022

No incidents reported today.

Dec 7, 2022

No incidents reported.

Dec 6, 2022

No incidents reported.

Dec 5, 2022

No incidents reported.

Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

We are experiencing delays in ingesting data impacting Live Reporting

Resolved - This incident has been resolved.
Dec 1, 22:25 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 1, 22:19 UTC

Identified - The issue has been identified and a fix is being implemented.
Dec 1, 21:45 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 1, 21:39 UTC

Identified - We have identified the cause of the delays and are working on mitigating the issue.
Dec 1, 21:29 UTC

Investigating - We are currently investigating this issue.
Dec 1, 21:02 UTC

Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

Glia Phone interactions are failing intermittently

Resolved - This incident has been resolved.
Nov 28, 19:06 UTC

Monitoring - A fixed has been implemented and our telemetry shows that all systems are fully operational
Nov 28, 18:58 UTC

Identified - Some customers are seeing a number of calls not connecting when using Glia Phone. We’re aware of the issue and are working on it urgently.
Nov 28, 18:38 UTC

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.