Glia Status

All Systems Operational

Overall System Status Operational

Real-time Analytics Operational

Communications Operational

CoBrowsing Operational

AWS ec2-us-east-1 Operational

AWS ec2-eu-west-1 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Api Response Time

Fetching

Past Incidents

Dec 1, 2020

No incidents reported today.

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

Delays in data display for Reporting in the Glia Hub

Resolved - This incident has been resolved.
Nov 26, 07:54 UTC

Monitoring - Our infrastructure provider (AWS) is experiencing a degradation of service on AWS Kineses. It causes two analytics events not being available in the reporting section of the Glia Hub. The only two events impacted are "visitor tab displayed" and "visitor on page".

Business Rules and Platform Rules are fully operational
Nov 25, 15:45 UTC

Nov 25, 2020

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

Glia Phone interactions are failing intermittently

Resolved - This incident has been resolved.
Nov 19, 15:17 UTC

Update - We are continuing to monitor for any further issues.
Nov 19, 15:12 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 19, 15:12 UTC

Investigating - Some customers are seeing a number of calls not connecting when using Glia Phone. We’re aware of the issue and are working on it urgently.

Please know our teams are working hard to get everything up and running, and we will update as we have new information or within the next 60 mins
Nov 19, 14:39 UTC

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.