All Systems Operational

Uptime over the past 90 days. View historical uptime.
Overall System Status Americas Operational
90 days ago
99.99 % uptime
Today
Overall System Status EU Operational
90 days ago
100.0 % uptime
Today
Real-time Analytics Operational
Communications Operational
CoBrowsing Operational
Glia Virtual Assistant (GVA) Operational
AWS ec2-us-east-1 Operational
AWS ec2-eu-west-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Pubsub Response
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Pubsub Response EU
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API Response US
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API Response EU
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Sep 2, 2026

No incidents reported today.

Sep 1, 2026
Potential degraded Glia performance
Resolved - This incident has been resolved.
Sep 1, 17:38 UTC
Monitoring - A fix has been implemented from our provider and we are monitoring the system as it recovers. We are continuing to monitor the issue.
Sep 1, 17:28 UTC
Update - The vendor has identified the issue on their end. We continue working with them.
Sep 1, 17:17 UTC
Identified - The issue has been identified and we are urgently working with our provider in resolving the issue.
Sep 1, 16:51 UTC
Investigating - We are actively working with our telephony provider to resolve an issue affecting a small percentage of voice interactions. All digital channels remain fully operational and unaffected.
Sep 1, 16:44 UTC
Aug 31, 2026
Service disruption of Glia Platform affecting engagements
Resolved - The incident has been resolved, our telemetry and monitoring shows that all features are fully functional.
Aug 31, 17:43 UTC
Monitoring - We have implemented a fix and are monitoring the system as it recovers. We are continuing to monitor the issue.
Aug 31, 17:38 UTC
Investigating - We are currently investigating an issue affecting the performance of engagements.

We are working to resolve this issue. We will share updated info here as soon as possible.
Aug 31, 17:29 UTC
Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026
Potential degraded Glia performance
Resolved - The incident has been fully resolved with all instances fully functional and performing as expected.
Aug 28, 22:33 UTC
Monitoring - We have implemented a fix and are monitoring the system as it recovers. We are continuing to monitor the issue.
Aug 28, 22:28 UTC
Update - The team is continuing to investigate the current performance degradation with high priority. Our findings indicate this is impacting operator availability and the accurate reporting of engagement states.
Aug 28, 22:26 UTC
Investigating - We are currently investigating a potential degradation of Glia performance. We are working to resolve this issue.
Aug 28, 21:12 UTC
Aug 27, 2026

No incidents reported.

Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

No incidents reported.

Aug 19, 2026

No incidents reported.

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