Elevated number of phone calls not being able to connect

Incident Report for Glia

Resolved

Our Phone Service Provider has restored their service and Phone Engagements are now connecting.
Posted Dec 10, 2021 - 21:23 UTC

Update

The number of errors has decreased and phone engagements are connecting. We continue to monitoring the system and monitoring the incident from our Phone Service Provider
Posted Dec 10, 2021 - 21:13 UTC

Monitoring

The number of errors has decreased and phone engagements are connecting. We continue to monitoring the system and monitoring the incident from our Phone Service Provider
Posted Dec 10, 2021 - 21:09 UTC

Update

We are continuing to work on a fix for this issue.
Posted Dec 10, 2021 - 20:47 UTC

Identified

Our Phone Service Provider has reported service disruption affecting phone engagements.

We are communicating and monitoring closely the incident and the developments to fix it.
Posted Dec 10, 2021 - 20:47 UTC
This incident affected: Communications.
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