[Some GVA users] Elevated rate of errors for Virtual Assistant

Incident Report for Glia

Resolved

The incident has been fully resolved with all instances fully functional and performing as expected.

Posted Jan 17, 2024 - 01:12 UTC

Monitoring

We have implemented a fix and are monitoring the system as it recovers. Thank you for your patience.

Posted Jan 17, 2024 - 00:30 UTC

Identified

We are experiencing an elevated rate of errors for Virtual Assistant. Users could be experiencing intermittent failures. We are aware of the issue and are working on a fix to remediate the issue. Thank you for your patience.

Posted Jan 16, 2024 - 22:58 UTC

This incident affected: Glia Virtual Assistant (GVA).