[GVA users] Virtual Assistant is temporarily unresponsive for a limited number of customers

Incident Report for Glia

Resolved

The incident has been fully resolved with all instances fully functional and performing as expected.
Posted Aug 28, 2023 - 17:10 UTC

Update

We are continuing to monitor for any further issues.
Posted Aug 28, 2023 - 17:04 UTC

Monitoring

We have implemented a fix and are monitoring the system as it recovers. Thank you for your patience.
Posted Aug 28, 2023 - 16:53 UTC

Update

Our teams are still actively working on resolving the issue. Thank you for your patience.
Posted Aug 28, 2023 - 16:50 UTC

Update

Our Operations and Engineering teams continue working on resolving this issue urgently.
Posted Aug 28, 2023 - 16:28 UTC

Identified

The issue has been identified and we are urgently working on resolving the issue. Thank you for your patience.
Posted Aug 28, 2023 - 15:34 UTC
This incident affected: Glia Virtual Assistant (GVA).