Operators are unable to Engage with Visitors

Incident Report for Glia

Resolved

This incident has been resolved.

Posted Jan 21, 2021 - 21:40 UTC

Update

All systems are back up and fully operational.
Our team continues monitoring the system.

Posted Jan 21, 2021 - 21:34 UTC

Monitoring

Currently Operators are able to engage visitors who are online.
Some non-engaged visitors are being throttled as we monitor the system

Posted Jan 21, 2021 - 21:31 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 21, 2021 - 21:28 UTC

Investigating

Some customers are seeing engagements not connecting and visitors unable to enqueue. We’re aware of the issue and are working on it urgently.

Please know our teams are working hard to get everything up and running, and we will update as we have new information.

Posted Jan 21, 2021 - 21:14 UTC