This incident has been resolved.

All systems are back up and fully operational.
Our team continues monitoring the system.

Currently Operators are able to engage visitors who are online.
Some non-engaged visitors are being throttled as we monitor the system

The issue has been identified and a fix is being implemented.

Some customers are seeing engagements not connecting and visitors unable to enqueue. We’re aware of the issue and are working on it urgently.

Please know our teams are working hard to get everything up and running, and we will update as we have new information.