Our service provider has reported that service has been restored, telemetry and monitoring shows that Cortex AI services works as expected.
Posted Oct 20, 2025 - 19:45 UTC
Monitoring
We continue to communicate with our service provider to monitor the incident closely and follow their developments to fix it.
Posted Oct 20, 2025 - 18:56 UTC
Update
We're continuing our investigation into the specific impact on our service. The service interruption is connected to the ongoing, widespread AWS incident. You can monitor the official AWS status page here: (https://health.aws.amazon.com/health/status).
Posted Oct 20, 2025 - 18:32 UTC
Update
Our service interruption stems from the ongoing AWS incident, and we are actively investigating its impact. For real-time updates, please follow the AWS status page here: (https://health.aws.amazon.com/health/status).
Posted Oct 20, 2025 - 18:10 UTC
Update
We're still actively investigating this issue. The service interruption is connected to the ongoing AWS incident you can track here: (https://health.aws.amazon.com/health/status).
Posted Oct 20, 2025 - 17:34 UTC
Update
Our investigation is continuing. This service issue is tied to the current AWS incident. See the AWS status page for details: (https://health.aws.amazon.com/health/status).