Potential degraded Glia performance

Incident Report for Glia

Resolved

This incident has been resolved.

Posted Sep 01, 2026 - 17:38 UTC

Monitoring

A fix has been implemented from our provider and we are monitoring the system as it recovers. We are continuing to monitor the issue.

Posted Sep 01, 2026 - 17:28 UTC

Update

The vendor has identified the issue on their end. We continue working with them.

Posted Sep 01, 2026 - 17:17 UTC

Identified

The issue has been identified and we are urgently working with our provider in resolving the issue.

Posted Sep 01, 2026 - 16:51 UTC

Investigating

We are actively working with our telephony provider to resolve an issue affecting a small percentage of voice interactions. All digital channels remain fully operational and unaffected.

Posted Sep 01, 2026 - 16:44 UTC

This incident affected: Communications.