Some visitors are not being able to enqueue and interact with agents.

Incident Report for Glia

Resolved

This incident has been resolved.
Posted Feb 18, 2025 - 18:43 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 18, 2025 - 18:26 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Feb 18, 2025 - 18:17 UTC

Investigating

We are currently investigating this issue.
Posted Feb 18, 2025 - 18:08 UTC
This incident affected: Overall System Status Americas.