Partial degradation of outbound calls

Incident Report for Glia

Resolved

The root cause has been identified and all engagements are fully functional.
Posted Dec 11, 2025 - 15:30 UTC

Update

We continue to investigate. The impact is minimal, causing a few engagements that need to be ended by the visitor.
Posted Dec 11, 2025 - 15:08 UTC

Investigating

We are investigating a small number of transferred engagements that do not end for the visitor once the operator has ended them.
Posted Dec 11, 2025 - 13:47 UTC