Visitors and Operators are unable to engage

Incident Report for Glia

Resolved

We are not seeing any abnormal number of errors from our telemetry and all systems are fully operational

Posted Mar 27, 2023 - 21:18 UTC

Monitoring

All communication systems are fully operational.
Our operations team continues investigating a number of errors in our telemetry.

Posted Mar 27, 2023 - 20:15 UTC

Update

Engagements are now connecting and communications are fully functional.

Posted Mar 27, 2023 - 20:06 UTC

Update

We are continuing to investigate this issue.

Posted Mar 27, 2023 - 20:01 UTC

Investigating

Some customers are seeing issues with engagements being connected to operators. We’re aware of the issue and are working on it urgently.

Please know our teams are working hard to get everything up and running, and we will update as we have new information or within the next 60 mins.

Posted Mar 27, 2023 - 19:53 UTC

This incident affected: Overall System Status, Communications, and CoBrowsing.