This incident has been resolved.

A fixed has been applied. Visitors are able to enqueue an engage with Operators.

We have identified the issue. The Operations team is working on a applying a fix.

Some customers are seeing Visitors not being able to enqueue. We’re aware of the issue and are working on it urgently.

Please know our teams are working hard to get everything up and running, and we will update as we have new information or within the next 60 mins.