Our Telephony Service Provider has reported that service has been restored and Glia works as expected. Our telemetry shows that agents can interact with customers normally and service has been restored. We continue to communicate with our phone service provider to monitor further developments.
Posted Apr 22, 2024 - 15:48 UTC
Update
We continue to communicate with our Telephony Service Provider to monitor the incident closely and follow their developments to fix it. Our telemetry shows signs of recovery with some intermittent failures.
Posted Apr 22, 2024 - 15:45 UTC
Monitoring
We continue to communicate with our Telephony Service Provider to monitor the incident closely and follow their developments to fix it. Our telemetry shows an improvement and agents are able to communicate with customers.
Posted Apr 22, 2024 - 15:33 UTC
Update
We continue to be in constant communication with our Telephony Service Provider as they work on a fix for this issue
Posted Apr 22, 2024 - 14:55 UTC
Update
We continue to be in constant communication with our Telephony Service Provider as they work on a fix for this issue
Posted Apr 22, 2024 - 14:40 UTC
Identified
Our Telephony Service Provider has reported service disruption affecting phone engagements.
We are communicating and monitoring closely the incident and the developments to fix it.