Degradation of service for digital engagements

Incident Report for Glia

Resolved

The incident has been fully resolved with all instances fully functional and performing as expected.
Posted Oct 21, 2024 - 14:08 UTC

Monitoring

We have implemented a fix and are monitoring the system as it recovers. We are continuing to monitor the issue.
Posted Oct 21, 2024 - 14:00 UTC

Update

Update - Service disruption on the Glia Platform is affecting digital engagements. Phone engagements remain unaffected.
Posted Oct 21, 2024 - 13:57 UTC

Investigating

We are currently investigating a potential degradation of service affecting digital engagements only. Phone engagements remain unaffected.
Posted Oct 21, 2024 - 13:45 UTC