Our telemetry shows that all systems are back to be fully operational. Visitors are able engage with Operators
Posted May 10, 2023 - 16:50 UTC
Monitoring
Our telemetry is showing normal service levels. Our Operations team continues to monitor the incident.
Posted May 10, 2023 - 16:43 UTC
Identified
Our operations team has identified a source of large number of requests resulting in error and have applied a configuration change. Telemetry shows the number of errors decreasing and other monitors recovering. Visitor are able to engage and interact with Operatos
Posted May 10, 2023 - 16:39 UTC
Update
We are continuing to investigate this issue.
Posted May 10, 2023 - 16:38 UTC
Investigating
Some customers are seeing engagements not connecting and visitors unable to enqueue. We’re aware of the issue and are working on it urgently.
Please know our teams are working hard to get everything up and running, and we will update as we have new information or within the next 60 mins.
Posted May 10, 2023 - 16:14 UTC
This incident affected: Overall System Status Americas.