Elevated rate of errors for Glia phone
Incident Report for Glia
This incident has been resolved.
Posted Dec 14, 2022 - 17:55 UTC
We are continuing to monitor for any further issues.
Posted Dec 14, 2022 - 17:55 UTC
Our telemetry continues to show a total recovery in the requests to our Phone provider. Glia Phone is functional as well as other digital channels. Our team is actively monitoring
Posted Dec 14, 2022 - 17:24 UTC
Our telemetry shows that the number of errors from our Phone provider has stopped. We continue monitoring closely.
Posted Dec 14, 2022 - 17:19 UTC
We continue working closely with our Phone provider, our telemetry shows that only a segment of calls are being affected. All digital channels are operational.
Posted Dec 14, 2022 - 17:08 UTC
Our Phone Service Provider has reported service disruption affecting phone engagements.

We are communicating and monitoring closely the incident and the developments to fix it.
Posted Dec 14, 2022 - 16:33 UTC
The issue has been identified and a fix is being implemented.
Posted Dec 14, 2022 - 16:21 UTC
This incident affected: Communications.